For as established by Infraero in order to provide greater security to users and inhibit the action of thieves, the international airports of Rio de Janeiro (GIG) and Brasilia (BSB) started using a monitoring system in the baggage terminal landing.Only in the Federal Capital, the investment of Infraero will be more than seven million dollars, and, overall, be more than a thousand cameras in operation, spread across the Kubitschek International Airport (BSB). Through a screen, passengers can follow in real time all the way from his bag from the moment it is placed on the mat.But even with the vigilance, still occurs any damage or loss of baggage, guidelines of FAA are as follows:- Find the airline office to fill the registration of baggage irregularity (RIB);
- If the company fails to comply with the determinations, the passenger must go and file a complaint directly to the Administrator;
- If the passenger is in Sao Paulo, Rio de Janeiro or Brasilia, he can go to the Special Courts which operate at the airports of these cities.
According to reconciling the Court of Justice of the Federal District and Territories, Soraia Couto, only after the airline company makes tracking and case is ultimately lost is considered that there will be compensation.
- The sector of compensation the airline will offer compensation to the passenger. But this compensation is related to the weight of baggage, and not to it content.